He said he needed to transfer me anyways. I said I thought you were an account specialist Gary. He said I SHOULD see my money in 1-3 montbs I said NO NO NO NOT AGAIN IM NOT WAITING!! He said he needed to transfer me to a account specialist. Gary said he needed to open up a case I told him one was opened. I called spoke with a lady didn't get her name she said that I needed to talk to a account specialist she transfered me to Gary. I haven't received any call back yet today is now Jan 30. He transfered me to customer service and Sam told me I am going to be given a claim #CM20210122_148220830Īnd someone should be contacting me within 24-48 hrs. So I called spoke to George from collections he said that I should have it by now and I need to make a case. I waited and received my bill this month in Jan and am still being charged and no credits. She said it was received at the trade in dept SEPTEMBER 22 2020.said I would recieve my credits from the past couple months on my next bill and I would then not have to make payments going forward. I called on Dec 20 and spoke to a woman who said when my phone was received as a trade in on Sept 2 when I took it to the store and got my receipt saying it was a good trade in.
I refused and they said they couldn't do anything more. I went back up and the same guy from the day before told me I'd have to pay 100$ restock and a 350$ down payment.
#Att contact us pro#
I got home and called att customer service they said I could go back and get the iPhone 11 pro max or I could get the ultra note 20 as it has a SD slot. The sales rep them 2ent into my iPhone and looked into my storage and told me I'd have no need for a SD card anyway being that I didn't use a lot on my iPhone. I laughed because I thought he was joking. The man helping me said it would be a 100$ restocking fee (mind you I had not even fully signed a contract, only gave my credit card as a auto pay option. She told me the note 20 5g didn't have one. He said yes that's very understandable and this was a good fit (we hadn't started fixing the note 20s at asurion yet so I was unaware it infact didn't even have a SD slot until a note 20 sales representative came over to our table as he boasted about me getting one I again emphasized how I wanted to quit paying apple and wanted the SD feature. I was very open and honest and said I wanted to switch to Samsung because I was sick of paying for apple cloud and wanted a SD slot.
#Att contact us free#
I work for Asurion (At&t's phones insurance company) and this is my 6 MONTH RUN AROUND STORY THAT'S STILL NOT FIXED!!! I bought Note 20 from AT&T Sept 15 from a AT&T store in Roseville Michigan and was told if I traded in my iPhone 7+ that it would be free because of a promotion and me switching carriers. Because now I AM lying to MY customers saying your a great company when it is the furthest thing from the truth!!! I AM DISGUSTED IN YOUR LACK COMPETENCE AND COMPASSION AND ETHICAL STANDARDS! I HOPE THIS FINDS YOU SOON AND YOU CAN FIX THIS ISSUE ONCE AND FOR GOOD! THANKS KINDLY, JULIA ZIELKE Why would I, a person and employee who deals with your company daily give them better service and most certainly more compassion, honesty, and integrity, for att them your own company does to their customers!!!! I will say because of all this highly unprofessional, shady, lying, deceitful, flip flop, acting like hot potato passing me around behavior. I want to get that portion taken care of as well! I have been treated like a toy being passed all around by careless and uneducated babies who call themselves professionals! I know if I do not have a part in or I cannot do a repair for att thru Asurion within 5 days we give them a new device. I would have kept my old iPhone had I known this. The DCCA will be open 7:45 AM - 4:30 PM (Hawaii Standard Time), Monday to Friday, except state holidays.I'd also like to say as of December I ran out of internal storage and now have limited access to my phone because I don't have room. Please observe proper safety protocols (e.g., face covering and physical distancing) when visiting.
#Att contact us professional#
Please check the Professional and Vocational Licensing (PVL) main page at for the most current updated information. Due to COVID-19 and for the health and safety of both consumers and staff, walk-in services at the Department of Commerce and Consumer Affairs offices may change at anytime.
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